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Support

We usually reply within 2–3 business days.

Need help? Email japvet48@gmail.com and include the game name, your device model and the problem you ran into.

Frequently asked questions

How do I report a bug?

Send us an email with the game name, your device model, your operating system version and a short description of what happened. A screenshot or screen recording helps a lot. If the game crashed, telling us what you were doing right before the crash is usually enough for us to reproduce it.

Can I play offline?

Yes. Our titles are designed to be playable offline. An internet connection is only needed to load ads and, where applicable, to restore purchases.

How do I remove ads?

When a title offers an ad-free option, it appears as an in-app purchase on that game's store page. Purchases are tied to your Google or Apple account and can be restored on any device signed in with the same account.

I bought something and lost my progress. What now?

In-app purchases can be restored from the game's settings screen. If the restore does not work, email us with the order number from your Google Play or App Store receipt and we will sort it out.

How do I request a refund?

Refunds for apps and in-app purchases are handled by the store you bought from: Google Play refunds or Apple's Report a Problem.

Do you collect my personal data?

Our games do not require an account and we do not sell personal information. Advertising is provided by third-party networks that use device and advertising identifiers. Full details are in our Privacy Policy.

Press, store or business enquiries

Use the same address with a clear subject line, for example "Press" or "Partnership", and we will route it to the right place.

Contact

MottoShi GameDev — Developer of mobile games for Android and iOS.
Email: japvet48@gmail.com